FREQUENTLY ASKED QUESTIONS
Q. When will I get my backing tracks after I purchase them?
A. Immediately. As soon as you purchase your tracks, you’ll receive an email with download links to those tracks.
Q. I lost my tracks somehow; can I re-download them?
A. Of course. If you need to re-download your tracks for any reason, you can sign into your account and re-download from your product list. If you did not create an account when you purchased your tracks, let us know and we’ll take care of you. We want you to be happy!
Q. Is it possible to get my backing tracks as mp3s instead of CD quality .wav files?
A. Yes. If you would prefer high-quality mp3s (320kbs) instead of CD quality .wav files, please contact us here. We’ll tell you how to get them.
Q. I’m not happy with one the backing tracks I bought; can I get a refund?
A. Absolutely. We have a no-questions-asked, money-back guarantee on all our tracks. You don’t like it? You get your money back (or you can trade for another track of your choice).
Q. Can I use these tracks on my gigs?
A. Yes, please do; that’s why we created these backing tracks in the first place – to use on gigs.
Q. Can I video myself playing over your tracks and put it on YouTube, Facebook, Instagram, etc.?
Q. Is there sheet music available for your backing tracks?
Q. Is it possible to get one of your backing tracks in a different key?
A. No. Well, yes, but probably not. Most of these songs are pretty well set in stone as far as key goes, but it doesn’t hurt to ask. You can use the contact page.
Q. Is it possible to get a custom edit for one of your backing tracks?
A. That is sometimes doable. If it’s quick and easy, we’ll do if for free. If it takes some time, we may charge you for it. You can use the contact page to ask about that.
Q: Do you offer stems or the individual instrument tracks for your backing tracks?
A: No, at this time we don’t.
Q. Are your tracks suitable for vocalists?
A. Our tracks are designed for instrumentalists and usually include solo sections and other elements that might not usually be found in tracks specifically designed for vocalists. However, we have sold a lot of tracks to vocalists who love performing with them. Also, if you purchase a track that you enjoy but would like, for example, a solo section edited out, we can sometimes do that. You can use the contact page to ask us about that.
Q. Do any of your tracks have background saxophone in them?
A. Most of our tracks (but not all) have no background saxophones. We’ve listed that information in the “INFO” section for each track. If you purchase a track that you don’t enjoy, for any reason (including the fact that is has background saxes in it) please let us know; we’ll replace your track with another or refund your purchase.
Q: Do your tracks all have 4 or 8 bar intros or does the melody start on the downbeat?
A: Most, if not all, of our tracks have intros on them. Also, for most tracks there is a link on the info page for that track that will allow you to hear our full version of the song.
Q. Why do your backing tracks sound so damned good?
A. Our tracks are made with a magic sauce created from: long experience, natural talent, creativity, intuition, good vibes, advice from the wife, regular exercise, organic foods, obsession with detail, caffeine, and medicinal tetrahydrocannabinol (legal in Michigan where we live – yeah!).